St Richards Road Surgery

31.07.15 arrived @ 8.50 for 9.00 appointment, @ 9.30 enquired how much longer I had to wait and was told I had been put in system as not showing up (booked in by Pippa), she then typed something into the computer and said I would be the next one in. This is very poor, how does this affect your stats? The doctor said I had been booked in @ 9.38? She was not aware I had been waiting since 8.50, your records should show that I had been waiting 40 mins due to an error by your staff.

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Very good care the doctor listened to my concerns did not rush me I would be more that happy to see the doctor again

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I asked to see the dermatologist specialist request refused. Told I would be referred by another doctor if necessary. Waste of time for both myself and doctors if 2 appointments are needed. First appointment more than 2 weeks away. Even after 2 years could not get a referral except to go private.

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Efficient, and friendly staff helpful and everything well explained.

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I find the staff are very helpful, on one of two instances I have required explanation it has been dealt with quickly and amicably. I could not wish for anything better.

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